Independent support Speak with a real person

Setup • Signal • Device guidance

Get your satellite radio working with confidence.

Get clear, step-by-step help with receiver setup, Radio ID questions, antenna warnings, and account navigation.

Independent guidance for satellite radio owners nationwide.

Practical support

Help for the most common radio roadblocks

From first-time setup to signal troubleshooting, we make technical steps easier to follow.

Clear guidance for installing vehicle adapters, home docks, and positioning your antenna for reliable reception.

Step-by-step help locating the unique Radio ID or ESN shown in your receiver menu or on Channel 0.

Understand programming choices, streaming options, and how to navigate common account settings online.

Practical troubleshooting for antenna warnings, missing audio, weak signal, and connection issues.

Straightforward from the start

Step 1
Call our helpline
Connect with an independent support specialist.
Step 2
Share device details
Tell us your radio model, dock type, and what you see.
Step 3
Follow the walkthrough
Get clear instructions for your setup or issue.
Step 4
Get back to listening
Complete your setup and enjoy your radio again.

Ready when you are

Common questions

Still unsure? Call and tell us what appears on your radio screen.